Although half a million people called NH’s 911 system in 2010, many more are unaware of how the system works and when to make the call. If you smell smoke or see a fire, if you witness or are the victim of a crime or serious accident, if there is an emergency illness or suspected poisoning, when a vulnerable person is lost or needs special assistance, and when there is a potentially dangerous situation and you are unsure who to call. Remain calm, speak clearly and briefly state the reason for the call, then be ready to give your name and the exact location of the emergency, with special landmarks or any information that will help the team find you faster. Let the dispatcher lead the conversation, because they are trained to get as much information as quickly as possible.
The Goffstown 911 call will go to one of 2 call centers in NH, typically Concord. Your operator will ask the type of emergency and then determine if the event is police, fire, or medical, which is characterized as an EMD, Emergency Medical Dispatching. The dispatcher will ask six key questions, including is the patient with you, are they awake, and are they having difficulty breathing. Your answers are keyed into their system and the severity of the call is determined, which will then prompt the dispatcher to ask more specific questions. The call is then passed along to the local dispatcher, but your 911 operator will stay on the line until help arrives.
Calls are divided into 5 categories, with A being minor and E being life threatening. Goffstown Fire Department will decide how many people to send, and the ambulance may be followed by a fire truck with a medically trained fire fighter who can leave his truck at the scene to accompany the ambulance if necessary.
Goffstown responders are all trained to make life-saving decisions, and often have to do so for neighbors and friends. “The majority of our personnel live in town and recognize the patients. I think it helps because if the situation is critical, they are able to make a phone call for the family, or stay as a resource to help the family understand what’s going on,” said Goffstown Fire Chief Richard O’Brien. “They love their job and they love serving their community.”